At Steady Hand Maps, I strive to provide you with high-quality products and an exceptional shopping experience. I understand that there may be instances where you need to return a product, and I want to make the process as simple and straightforward as possible. Please review my return policy below:
1. Eligibility for Returns:
Products must be returned within 15 days of the delivery date.
The item must be in its original condition, unused, and in its original packaging.
Personalized or customized items are not eligible for return unless there is a defect or error on our part.
2. How to Initiate a Return:
Contact Jen at firstname.lastname@example.org to initiate the return process.
Provide your order number, the name of the item you wish to return, and the reason for the return.
I will guide you through the return process and provide you with a return authorization if applicable.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on my part.
I recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund Process:
Once I receive the returned item and verify its condition, I will process the refund.
Refunds will be issued to the original payment method within 5 business days of receiving the returned item.
If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
6. Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at email@example.com.
I will provide instructions for returning the item. and we will cover the return shipping costs.
Orders can be canceled within 24 hours of purchase. Contact me at firstname.lastname@example.org with your order number to request a cancellation.
8. Contact Information:
For any questions or concerns regarding returns, please contact Jen at email@example.com.
Thank you for choosing Steady Hand Maps. We appreciate your business and are committed to ensuring your satisfaction with our products and services.